FAQs

FREQUENTLY ASKED QUESTIONS

Welcome to the Mission Market© FAQ Guide.
*If your questions aren’t answered using our Frequently Asked Questions Resource, please Contact Us

About Mission Market©

  • What types of crafts are sold on the Mission Market© website?

    Mission Market© markets items in six categories:

    • Apparel
    • Accessories
    • Home Decor & Art
    • Kitchen & Bathroom
    • Seasonal
    • Jewelry

    We offer a wide range of products, with the number growing constantly, as we empower artisans around the globe.

  • How long has Mission Market© been in business?

    For over 400 years Ladies of Charity has collaborated with the Daughters of Charity to aide in the empowerment of artisan in over 64 countries.

     

I’m a Retailer/Organization

  • How do I get started?

    To begin purchasing handmade crafts follow these steps:

    1. Your application will be processed within 3 days.
    2. Once approved, you will be able to browse our inventory, and begin Making Your Mark!
    3. Place your order, receive an order confirmation.
    4. Now you’re on your way to empowering artisans around the world!!!
    5. Submit your Market Application
  • What are my business/organization requirements to become an authorized Mission Market© vendor?

    Because Mission Market© is an online marketplace we must comply with Federal and State regulations. The following details are needed to create an account:

    1. Business name and d/b/a (if applicable)
    2. Federal Tax ID (EIN) or (SSN)  (EIN is preferred)
    3. Business State
    4. Primary Contact Person
    5. Seller’s Permit/Resale Certificate
  • I’ve registered and haven’t received my username and password.

    Username and passwords are emailed within 24 hours of registering, once approved. Check your spam folder for an email from WordPress, if you have not received an email please contact us at feedback@ladiesofcharity.us

  • How do I place an order with Mission Market©?

    If you’re new to purchasing from Mission Market©, you must submit a Qualifying Form. Once approved, you will receive a username and password to begin to SHOP.

  • Are minimum quantities required to place an order?

    Products are sold in quantities of 3. We strongly encourage quantities of 12 or more. Purchasing in bulk sizes maximizes savings.

  • What kind of wholesale pricing do you provide to Retailers/Organizations?

    Mission Market© offers fair wholesale pricing to authorized retailers and organizations. As an online marketplace, Mission Market provides tiered pricing to our retail and community partners.

    We stock and manage our Mission Market© Exclusive Collection with the best available pricing. Also, good to know the Ladies of Charity in over 64 countries around the world, extending our product line to a variety of unique crafts. Mission Market© is also happy to offer special volume pricing discounts based on total sales activity.

  • I mistakenly placed the same order, twice. Can I cancel an order after it has been placed?

    In most cases, you can request order cancellation. However, given our quick shipment process, there are cases where an order cannot be cancelled due to processing activity. If your order ships, you are responsible for the shipping cost to return.

  • Can I place a back order against inventory that is currently out-of-stock?

    Orders can only be placed on in-stock items. Feel free to contact us to inquire further.

  • What payment methods are accepted?

    The payment methods that are currently accepted are: Visa, MasterCard, American Express, and Discover.

  • How do I completely close my Mission Market© account?

    We will be sad to see you go if you decide to close your account with us. However, if you’d like to completely close your account, please submit a ticket to info@missionmarket.com. We’ll confirm closure of your account and you’re welcome to reapply at any time.

  • How can you support Mission Market©?

    You can support Mission Market© by purchasing handmade crafts to sell or market at your business events or fundraisers. We are happy to discuss purchase options.

  • Trouble with items displaying?

    We have found that the Mission Market website works best on Chrome and Safari. Users accessing www.lcusamissionmarket.com via Internet Explorer may not be able to fully experience the website.

Our Policies

  • How do I calculate shipping cost for an order?

    Shipping costs are calculated based on the warehouse Zip code Origin (64127), Delivery Address, and total dimensional Package Weight. However, orders may qualify for flat rate shipping.

  • Do you ship orders internationally?

    We do not offer international shipping at this time. However, we plan to introduce Canada in the near future.

    Meanwhile, multiple freight forwarding services exist that can ship outside of the USA from your US-based address:

  • How should product return requests be handled?

    Return Request Filing Deadlines:

    • Defective Goods: 30 days
    • Mis-shipped orders: 7 days
    • Damaged by Shipping Carrier: you will submit a claim with DHL, InXpress

    All return requests, defective and damage claims must be submitted within the  Merchant Account Page. Under the Merchant Account Page there will be a drop down page called Return Request.

    For a complete Return Policy, please go here.

  • Do you share my personal or company information with third parties?

    Your privacy is very important to us. That’s why we’ll never disclose your personal or company information to any third parties, except those requires to fulfill your transactions with us. We don’t share your personal/company details to third parties without your permission.

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